Porte Rouge Care Home

Staffing was planned so that people's needs could be met efficiently. People told us staff responded promptly when they requested help or support.

The manager and senior managers in the organisation had recognised some improvements needed to be made to how medicines were recorded. There was a clear plan in place about how the improvements would be made. People told us staff managed their medicines well and ensured they received them at the right times.

Systems were in place to ensure the service was clean and met good infection control practice. Audits and checks of the environment and equipment helped ensure the service consistently met the correct safety standards.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were happy and comfortable living at the service, and that they were treated kindly by staff. All staff were focused on helping people achieve good outcomes. A staff member told us they enjoyed being responsive to people's choices as this helped people have control over their lives.

There was a clear aim to constantly review and improve the service. The nominated individual and manager spoke about plans to empower people to take more control over their lives.

The manager and other senior managers within the organisation had a good understanding of their role and how it fed into the overall quality of the service. Information and updates were regularly shared across all the provider's services.