Torpoint Nursing Centre

Torpoint Nursing Centre is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. The service provides care and accommodation for up to 54 people. On the days of the inspection 37 people were staying at the service. Some people were living with dementia, or had physical and mental health needs.

The service is owned and operated by Torcare Limited. They also own two other care homes in East Cornwall, providing residential and nursing care to older people, as well as a domiciliary care agency.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained good.

Why the service is rated good.

People told us they felt safe living at the service. The provider's systems and processes protected people from abuse. Risks associated with people's care were managed safely. People were supported by sufficient numbers of staff.

People's medicines were managed safely. People were protected by infection control practices, and lessons were learnt when things went wrong, and the learning was used to help improve the service.

People's needs were assessed prior to them moving into the service to help ensure they were cared and supported effectively and safely. Staff received training to be able to meet people's needs.

People received enough to eat and drink. However, people living dementia did not always receive a dining experience which promoted their independence and ensured they were treated with respect and dignity. However, the provider had already recognised that improvements were needed, and had started to take action.

The service worked well with external organisations to the benefit of people. External professionals were complimentary of the staff, care and leadership of the service.

People were encouraged to live healthy lives, and their overall wellbeing was promoted. The design and decoration of the service was suitable, and the Accessible Information Standard (AIS) was known and had been considered. The AIS aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand. People's individual communication needs were known by staff, and the provider had researched and used assistive technology to help support people's communication needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their families told us staff were kind, and we observed compassionate interactions between staff and people. People were involved in their care, as far as possible and, overall their privacy, dignity and independence was promoted. People were supported compassionately at the end of their life.

People received personalised care. Staff knew people well and how to meet their individual needs. People told us they knew who to complain to and would feel confident in doing so.

People who used the service and staff, were involved in the ongoing development of it. There was a positive, empowering and inclusive culture and there were systems and processes in place to help monitor the safety and quality of the service. The management team displayed openness and transparency.

We recommend the provider uses dementia research to help improve the quality of the dining experience across the service.

Further information is in the detailed findings below.

The five questions we ask about services and what we found