Greenacres Care Home
- Care home
- 28 beds
- No nursing
- Dementia care
- Registered since 2011
- Lincolnshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
7 months
since the latest rating was published.
59 of 254
rated care homes in Lincolnshire are rated Requires improvement, like this one.
Greenacres Care Home: inspection record
Rated Requires improvement in April 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Suillean House (Good, 0.6 miles away) and Ashdene Care Home (Good, 4.6 miles away).
Nearest care homes:
- G Suillean House Good, 0.6 miles away
- RI St Andrew's Nursing and Care Home Requires improvement, 2.4 miles away
- G Ashdene Care Home Good, 4.6 miles away
- G Oakdene Care Home Good, 4.8 miles away
- G Sleaford Hall Care Home Good, 4.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 April 2026 (assessment visit 12 January 2026). Quoted under the Open Government Licence.
The assessment started on 15 January 2026 and was completed on 23 February 2026.
The assessment was completed due to the length of time since the previous inspection.
The provider was in breach of the legal regulations relating to safe care and treatment, consent and good governance.
The service delivered caring day-to-day support, but there were significant weaknesses across safety, leadership and governance that affected the overall quality and reliability of care. Although individual staff were compassionate, the systems needed to ensure safe, consistent and well managed care were not embedded or sustained.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Risks around the environment, infection control, medicines and supporting people’s rights were not consistently identified or addressed. Mental capacity assessments were missing when restrictive practices were used, meaning people’s rights were not always protected. Medicines management systems were unsafe: medicines profile sheets were missing, controlled drugs were poorly recorded, guidance for staff on how and when to administer medicines prescribed to be taken as required, such as painkillers were inaccessible. The level of stock in the medicine’s fridge was excessive and increased the risk of stock being out of date. Although there was no evidence of missed doses, these issues created potential avoidable risk. Environmental risks had not been fully addressed, and infection control arrangements were weakened by outdated policies, incomplete training, and lack of clear cleaning schedules. Staffing systems were also ineffective: training gaps were significant, supervisions were not consistently completed and the dependency tool did not evidence how staffing levels matched people’s needs.
Governance and oversight systems were not effective. Audits failed to identify obvious concerns, action plans lacked timescales, and there was limited provider‑level monitoring. Some basic safety processes that had previously existed, such as medicines profile pages and routine mental capacity assessments had not been sustained. This indicated a lack of continuous learning, improvement or modernisation.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to the management of people’s medicines.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to the governance arrangements in the home.
Questions to ask when you visit
- Safe was rated Requires improvement on 1 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 1 April 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 20 August 2020. Latest assessment published 1 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Greenacres Care Home Limited
- Ownership type
- Organisation
- Companies House number
- 05301579 (opens Companies House)
Greenacres Care Home Limited runs 2 services in England, 1 of them in the East Midlands. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Greenacres Care Home Limited
- G Gracefield Nursing Home and Residential Care Home Good. Care home with nursing, Cambridgeshire, East of England
Getting help from Lincolnshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lincolnshire County Council
- Ask for a care needs assessment
- Phone: 01522 782155
- Support for carers
- Paying for care: Lincolnshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Greenacres Care Home provide nursing care?
- No. The Care Quality Commission lists Greenacres Care Home as a care home without nursing.
- How many beds does Greenacres Care Home have?
- The Care Quality Commission's register lists 28 beds at Greenacres Care Home.
- When was Greenacres Care Home last inspected?
- The Care Quality Commission's latest rating for Greenacres Care Home was published on 1 April 2026.
- Who runs Greenacres Care Home?
- Greenacres Care Home is run by Greenacres Care Home Limited. It runs 2 services in England, 1 of them in the East Midlands.
- What is Greenacres Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 April 2026.
Contact
- Phone
- 01529 460935
- Address
- 71 Cameron Street, Heckington, Sleaford, NG34 9RP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Suillean House (Good, 0.6 miles away) and Ashdene Care Home (Good, 4.6 miles away).
Nearest care homes:
- G Suillean House Good, 0.6 miles away
- RI St Andrew's Nursing and Care Home Requires improvement, 2.4 miles away
- G Ashdene Care Home Good, 4.6 miles away
- G Oakdene Care Home Good, 4.8 miles away
- G Sleaford Hall Care Home Good, 4.8 miles away