Suillean House

We found the following examples of good practice. ● Information and guidance on COVID- 19 restrictions and infection control measures in place was available and visible for staff, people and visitors. Visitors were required to have their temperature taken and wear Personal Protective Equipment (PPE) before entering the service following the provider's infection prevention and control procedures. ● People living in the service, and staff were undergoing regular COVID- 19 testing in line with government guidelines. This was to ensure if any staff or people had contracted COVID-19 they were identified in a timely way. ● A recent outbreak of COVID- 19 at the service had been managed well and the plans in place to support people had been utilised safely. People and staff who tested positive or had displayed symptoms of COVID- 19 had isolated in line with the government guidance, and staff were symptom free before returning to work.

● The registered manager and deputy manager had a clear communication programme in place for people, staff and relatives to keep them updated with issues related to COVID- 19. ● Sufficient stocks of PPE were in place including masks, gloves, aprons, hand sanitiser and visors. ● There was a clear procedure in place to ensure people were admitted to the service safely. There had been no new admissions to the service during the pandemic. However, staff followed government guidance when re-admitting a person following a period in hospital. ● Staff were provided with training in infection prevention and control. This included training about infection control, for example, how to put on and remove PPE safely. ● People were supported to keep in touch with their relatives via telephone calls, social media or video links. Since the outbreak there had been no visiting to the service. The registered manager regularly reviewed this to ensure they supported people's and relative's well-being and continue to keep people safe.

Further information is in the detailed findings below.

The five questions we ask about services and what we found