6 Northumberland Road

A new information and pre-admission process had been developed since our last inspection. This ensured people received a more individual approach which met their needs. There were enough staff to support people, and staff were safely recruited.

The environment, equipment and health and safety were regularly checked to ensure these were safe for people who lived at the service. Accidents and incidents were reviewed and lessons learned when necessary.

People were protected from infection. Staff supported people as required to ensure they received their medicines safely and as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There had been changes in the staff team, and people and staff were positive about the management of the service. Systems were in place to monitor and improve the quality of the service. Action plans ensured tasks were completed and improvements were shared with the staff team. There was a focus on engaging and involving people, their relatives and staff in the development of the service.