Holbrook Hall

We found the following examples of good practice. ●The home was visibly clean and tidy. ●People and visitors were informed of safe infection control procedures via posters and information leaflets that had been placed around the home. ●The registered manager was aware of all current guidance provided both locally and nationally on how to reduce the risk of the spread of the infection at the home. ●Access to the home was restricted. No new admissions to the home were currently permitted. Plans to admit people safely were in place. This will include a mandatory 14- day isolation period to reduce the risk of spreading the virus to others. ●Regular testing was completed of staff and people living at the home. ●Visitors were currently prohibited from entering the home; however, an assessment of how to enable visitors to see relatives had been completed. A booking system was in place. Visitors could book a 45 minute slot and they did not access the home at any time. They met and spoke with their relatives through a Perspex screen, using a microphone in a COVID-19 secure environment. ●After each visit the area was thoroughly cleaned ready for the next visitor. ●Staff supported people to maintain contact with family and friends in other ways. This included the use of technology, such as Skype as well as regular phone calls. ●Personal Protective Equipment (PPE) and hand sanitising stations were readily available throughout the home. Training on the safe 'Donning and Doffing' of this PPE had been completed by all staff. ●Clear, designated isolation areas were in place that could be closed off to the rest of the home for people who had a positive COVID-19 test. . ● A designated staffing team was assigned to the isolation areas with their own entrance and exit points to limit contact with others. ●Staffing hours had been increased to ensure people were kept safe during the COVID-19 outbreak. ●Agency staff had been used to cover some of these shifts. Robust procedures were in place to ensure the agency staff were suitable to work at the home. This included a negative COVID-19 test, a criminal record check and all mandatory training was completed and up to date. ●The performance of agency staff was also monitored via regular observations and them being paired with an experienced member of the permanent staff.

Further information is in the detailed findings below.

The five questions we ask about services and what we found