Kilburn Care Centre

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.  At our last assessment we rated this key question Requires Improvement. There had been breaches of regulation relating to failing to effectively assess the risks to the health and safety of people using the service and failing to take reasonable steps to mitigate those risks. The provider had also not ensured staff notified the CQC, without delay, about incidents of abuse, or allegations of abuse, in relation to people using the service.

Improvements were found at this assessment, and the rating has improved to Good. The provider was no longer in breach of regulations. This meant people were safe and protected from avoidable harm.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question as Requires Improvement. At this assessment the rating has improved to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question as Requires Improvement. At this assessment the rating has improved to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question as Requires Improvement. At this assessment the rating has improved to Good. This meant people’s needs were met through good organisation and delivery.

Well-ledWell-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question as Requires Improvement. The provider was also in breach of regulation as they failed to have systems and processes established which effectively assessed, monitored and improved the quality and safety of the services provided to people. They also failed to effectively assess, monitor and mitigate the risks relating to the health, safety and welfare of the people using the service. At this assessment the rating has improved to Good, and the provider is no longer in breach of regulations. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.