Coxbench Hall

People were safe and protected from avoidable harm. Systems were in place to manage safeguarding incidents and staff were trained in safeguarding people from abuse. Risk assessments were in place to reduce people's risk of harm. Care plans contained detailed guidance for staff to follow to meet people's care needs. Sufficient numbers of appropriately trained staff were deployed to support people safely.

People were encouraged to express their views and make decisions about their care. The provider completed surveys and acted on feedback from people. For example, people chose which activities and trips they preferred and provided feedback on meals and menu choices. People's privacy, dignity and independence were well respected and promoted. People were able to receive their visitors at times to suit them. Relatives told us they felt welcome in the home.

This key question has been rated good. People’s care and support promoted equality and protected their rights. The health and care needs of people were understood by staff. The provider reviewed and adjusted staffing levels to ensure people’s needs were met consistently. People were supported by the provider to give their feedback. People’s views were acted on by the provider to deliver improvements.