Berrybrook House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service: People received their medicines as prescribed. Staff were trained, and competency assessed to safely administer medicines to people. Environment risks were managed well.

People were safeguarded from the risks associated with abuse. Risks associated with people's care were assessed and monitored. Plans were in place and followed to minimise risks.

There were enough staff to meet the needs of each person. Recruitment was undertaken in a safe way. Accidents and incidents were monitored and well analysed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were knowledgeable and had received appropriate training and support. People received a balanced diet which met their individual needs and took into consideration their choices.

People were supported by staff who were very kind and caring and who maintained their dignity and privacy and treated them with respect.

Care plans we looked at reflected people's individual needs and preferences. The provider had not received any formal complaints however had a complaints procedure in place. People and their relatives felt able to raise issues if needed.

Audits were in place to ensure the service was monitored but needed strengthening and embedding into practice. Feedback about the registered manager was positive and staff felt well supported.

We made a recommendation to the provider.

People were involved in the service and opportunities to give feedback were in place.