Willow Court

People's experience of using this service: There was a warm, welcoming and very friendly atmosphere. The registered manager had developed a person-centred culture. The care and support provided to people who lived with dementia was consistently excellent and staff worked hard to understand people's individual needs. Staff were extremely responsive towards people's needs and care requirements. People and relatives told us they were fully involved in the development and review of their care plans.

Staff showed exceptional care and compassion when caring for people at the end of their lives.

The service was committed to assisting people to pursue their interests which created a sense of belonging and purpose. A range of activities were on offer to ensure a variety of opportunities which reflected people's interests and differing abilities.

The registered manager was passionate about providing person centred care and this was reflected in every aspect of the service. People and relatives were empowered to share ideas to help improve the service. People and family members were asked to provide feedback and the results were positive. People's views were considered and had been used to make changes in various areas including the environment, menus and activities.

Partnerships had been developed with the community and with health and social care professionals. A range of regular checks had been completed to review the quality of the care and any areas where improvements were required. Actions were in place to make continual improvements to the service.

People's safety had been considered and risks had been assessed and measures put in place to reduce the risks. Staff had received training in relation to safeguarding and knew how to protect people from harm. Medicines were managed safely. The risk to any infection was reduced by the maintenance of high standards of hygiene.

People enjoyed the food and their nutritional needs were met. People enjoyed living at the service and told us staff were kind and respectful of their choices. There were sufficient staff to meet their needs and staff were recruited in accordance with the providers recruitment policy.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this practice. People's cultural and spiritual needs were met and information was available in different formats to support understanding. There was a registered manager at the service and the rating was displayed at the service and on their website. When required notifications had been completed to inform us of events and incidents, this helped us the monitor the action the provider had taken.