Abbey House - Morden

People told us they felt safe living at the home. The provider carried out risk assessments which helped to ensure that people were safe from harm. Checks were also completed on the environment and equipment within the home to ensure it was a safe place for people to live in. There were robust recruitment checks in place which meant staff were safe to work with people. People received their medicines as prescribed and we were assured that the provider had safe infection prevention and control procedures in place, including in relation to the management of COVID-19.

Staff attended training that was relevant to their roles and they received ongoing supervision with regards to their work practice. People received the appropriate level of support in relation to their nutrition, hydration and ongoing health needs. The provider worked with other agencies to provide effective care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans were reviewed on a regular basis and contained details of people's ongoing support needs, including end of life care. People were supported to maintain relationships that were important to them. The provider acted upon any complaints that were received and responded appropriately.

The service was well-led. Regular quality assurance checks were completed, and the provider sought the views of people, relatives and staff in terms of how the service was run.