Annex Abbey House
Care home, Merton, 4 beds
Good
Rated on
Rating from the Care Quality Commission.
Annex Abbey House: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in May 2026.
The latest rating was published 5 months ago.
How it compares locally
- One of 34 Good care homes in Merton, out of 35 with a rating.
- Smaller than 9 in 10 care homes in Merton.
What inspectors found
From the Care Quality Commission's assessment published 20 May 2026 (assessment visit 23 April 2026). Quoted under the Open Government Licence.
This assessment took place between 28 April to 11 May 2026. This service is a care home providing personal care to up to 4 people who may be living with dementia or have mental health needs. At the time of our assessment, there were 4 people using the service.
Systems were in place to protect people from risk of abuse. Risks to people’s safety and wellbeing were managed effectively. Staff received appropriate training and support to develop in their roles and deliver safe, effective, high-quality care. There were enough staff to meet people’s needs. They worked well with each other and others involved in people’s care so that people experienced consistent and continuous support. Recruitment processes were robust and only suitable staff were employed to work at the service. Infection control practices were maintained effectively.
Read the full summary
People were involved in assessing their needs and received person-centred care. People’s care was reviewed regularly to ensure this remained effective and achieving positive outcomes.
People were supported to maintain their health and wellbeing and received their medicines when they needed them. Staff supported people to understand their care so they could give informed consent.
People were supported to have choice and control over their care and support and to maintain their independence. Information was provided in ways that reflected people’s needs and preferences. People were treated with fairness and equality and were supported to access care and support when needed.
The service was led by a registered manager who understood people’s needs and promoted an open culture where concerns could be raised and addressed. Governance systems helped to identify and address any shortfalls at the service. The registered manager ensured the service was focussed on learning, inclusion and partnership working which helped drive continuous improvement.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service since registration in November 2024. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service since registration in November 2024. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service since registration in November 2024. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service since registration in November 2024. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service since registration in November 2024. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 459 Hillcross Avenue, Morden, SM4 4BZ |
|---|---|
| Neighbourhood | Morden, Merton |
| Phone | 020 3949 0145 |
| Registered manager | Thushjah Krishnabala |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Ms Sivanithy Rajaratnam |
|---|---|
| Ownership type | Individual |
Ms Sivanithy Rajaratnam runs 2 services in London. 2 are rated Good or Outstanding.
Other services run by Ms Sivanithy Rajaratnam
- G Abbey House - Morden Care home, MertonGood
Nearest alternatives
- G Abbey House - Morden Care home, less than 0.1 miles awayGood
- G Sunlight House Care home, less than 0.1 miles awayGood
- G Kelstone Court Nursing Home Care home with nursing, 0.1 miles awayGood
- G Bavani Care Home Limited Care home, 0.4 miles awayGood
- G Sutton Court Care Centre Care home with nursing, 0.6 miles awayGood
Getting help from London Borough of Merton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Merton
- Ask for a care needs assessment
- Phone: 020 8545 4388, Monday to Friday, 9am to 5pm. Out of hours: 020 8770 5000
- Support for carers
- Paying for care: London Borough of Merton
Checked on the council's website, November 2026.
Common questions
- Does Annex Abbey House provide nursing care?
- No. The Care Quality Commission lists Annex Abbey House as a care home without nursing.
- How many beds does Annex Abbey House have?
- The Care Quality Commission's register lists 4 beds at Annex Abbey House.
- When was Annex Abbey House last inspected?
- The Care Quality Commission's latest rating for Annex Abbey House was published on 20 May 2026.
- Who runs Annex Abbey House?
- Annex Abbey House is run by Ms Sivanithy Rajaratnam. It runs 2 services in London.
- What is Annex Abbey House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 May 2026.