Sutton Court Care Centre

Sutton Court Care Centre is a residential care home providing nursing care to up to 63 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 60 people using the service.

Sutton Court Care Centre were committed to providing high quality care that achieved good outcomes for people. There was a continued strive to improve and the management team had worked with other health and social care professionals to further strengthen links across the two areas to benefit people's care and wellbeing. They were participating in several pilots and projects that used digital solutions to provide enhanced care. This included a system which enabled staff to access people's care records as well as their health records, including GP records and summary records from stays in hospital. This enabled staff to provide more coordinated streamlined care. They were using technology to provide more accurate readings on people's health which could be accessed remotely by their GP and pharmacist to provide a more responsive service which enabled timely escalation of care when people's health declined. The service contributed to the wider health and social care landscape by being a dedicated service for the discharge of covid positive people from hospital during the covid-19 pandemic. Learning from this initiative had been used to improve transitions from hospital to the care home. The staff were also actively participating in several initiatives to support research into dementia in order to better understand the illness and how people living with dementia could be supported.

People's wellbeing was central to the care and support provided by staff at Sutton Court Care Centre. People were happy, safe, and comfortable living at Sutton Court Care. They received safe care that met their needs from staff who knew them well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Safe medicines management practices were in place. People were protected from the risk of abuse and supported to live a life free from discrimination.