Manor House Residential Home

What inspectors found

From the Care Quality Commission's assessment published 5 June 2024 (assessment visit 28 February 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   The service had improved. The rating for this key question has changed from requires improvement to good as the provider is no longer in breach of regulations. The provider had followed the action plan they had sent us after their last inspection and improved the way that risks to people were assessed and mitigated against and improved the training provision that was available to staff.

   People were protected from the risk of harm and abuse. Staff understood their duty to protect people from abuse and knew how and when to report any concerns they had to managers and staff.

   We made a recommendation to the provider at the last inspection regarding the environment which had been acted upon. The provider had improved the overall design and decoration of the care home. The premises were also kept clean and staff followed current best practice guidelines regarding the prevention and control of infection.

   There were enough staff employed to meet people's needs and staff recruitment checks were robust.

   Risks to people and the environment were assessed and steps taken to mitigate these and keep people safe from harm, including those in relation to medicines.

2. Effective

   GGood Good

   The service had improved. The rating for this key question has changed from requires improvement to good.

   People's needs were assessed before they moved into the service and the provider delivered care that was evidence based and on good, industry recognised practice.

   People's consent to care was sought and where people lacked the capacity to make decisions, care was delivered in line with the principles of the Mental Capacity Act 2005.

   The provider worked in partnership with external healthcare professionals to ensure people lived healthier lives and monitored their outcomes.

3. Caring

   GGood Good

   The service had improved. The rating for this key question has changed from requires improvement to good as the provider is no longer in breach of regulations. The provider had followed the action plan they had sent us after their last inspection and improved staff working practices. Staff now treated people they supported with respect, dignity and compassion.

   People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence.

4. Responsive

   GGood Good

   The service had improved. The rating for this key question has changed from requires improvement to good. The provider had improved activities that were available to people.

   People received care that was personal to their individual needs and they were provided with information in a way that they could understand. People received equal access s to care, without discrimination.

   The provider acted on any feedback received to improve care to people.

5. Well-led

   GGood Good

   The service had improved. The rating for this key question has changed from requires improvement to good as the provider is no longer in breach of regulations. The provider had followed the action plan they had sent us after their last inspection and improved how they managed their governance systems. The providers oversight and scrutiny systems were now more effective.

   People's concerns and complaints were well-managed. The provider recognised the importance of learning lessons when things went wrong. They were continuously improving the service to ensure they maintained high-quality, person-centred and safe care for people who lived in the care home.

   The managers had a clear vision for the care home and routinely used individual supervision and group team meetings to remind staff about the provider’s underlying core values and principles.