Jubilee Lodge

Staff were aware of the Mental Capacity Act (2005) principles and knew how to support people in the decision-making process. However, mental capacity assessments completed by the provider had not always included all the necessary information. People's consent for closed- circuit television (CCTV) required reviewing. People's goals and achievements were not always clearly recorded. Actions taken by the provider to address these gaps will be reviewed at our next planned inspection.

People told us the service was safe. People were encouraged to make choices and their independence was valued by the staff that supported them.

Risks associated with people's care were identified and assessed making sure they received the care they needed. People were supported to take their medicines independently. The provider followed best practice guidelines to effectively manage risks associated with infection prevention and control (IPC). Processes were in place to recruit staff safely. Staff were available to support people where they required assistance.

Systems were in place to monitor the care being delivered to people. Staff felt supported in their roles. People had access to healthcare support as required. A refurbishment plan was in place to improve the home environment.