Supreme Care Services Limited

At this inspection, we found enough improvements had been made. The provider had notified us without delay about all the safeguarding incidents that had happened in the last 6 months since their last inspection, appropriately maintained staffs induction training records and now effectively communicated with people who contacted them outside of normal office hours.

People continued to receive consistently good-quality and safe personal care from a small core group of staff who were familiar with their needs, preferences and daily routines. Staff knew how to prevent and manage risks people might face. The fitness and suitability of prospective new staff was thoroughly assessed and checked.

People continued to be protected against the risk of avoidable harm by staff who knew how to keep them safe. Medicines systems were well-organised, and people received their prescribed medicines as and when they should. People were confident any concerns they raised would be listened to and dealt with appropriately. Staff followed current best practice guidelines regarding the prevention and control of infection including, those associated with COVID-19. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were complimentary about the way the office-based managers and senior staff team ran the service, and how approachable they all were. Complaints, concerns, accidents, incidents, and safeguarding issues were appropriately reported, investigated, and recorded. The provider promoted an open and inclusive

culture, which sought the views of people, their relatives, and staff. People had up to date, detailed, person- centred care plans in place, which were routinely assessed, monitored, and reviewed. The provider worked in close partnership with other health and social care professionals and agencies to plan and deliver people's packages of care at home.