Favoured Health Care CIC

At the time of this assessment 10 people were receiving a regulated activity from this provider. The CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We looked at all 5 key questions and 34 quality statements during this assessment. Based on the findings of this inaugural CQC assessment we have rated them good overall.

People were protected and kept safe from the risk of harm and abuse. The provider assessed risk in relation to people’s support needs, the environment and also infection control which helped to keep people as safe as possible. Staff understood these risks and took appropriate steps to manage them, supporting individuals to remain safe. Recruitment was carried out in a safe way and staff received ongoing training and support.

Appropriate assessments were completed before the provider began supporting people. Staff reviewed assessments, taking account of people’s communication, personal and health needs. Staff worked with health and social care professionals to support people in a joined up way. Care workers were aware of the importance of asking for peoples consent before supporting them.

People were treated with kindness and compassion and staff were careful to support people in a way that promoted their privacy and dignity. People’s individual needs were met by the provider and responded to people in a timely way. The provider supported staff wellbeing.

People had agreed to their care needs and had care plans in place to underpin this. People’s feedback was sought through a number of ways and people were confident the provider would listen to any feedback, including complaints and act on it. People received fair and equal care and treatment.

Leaders and staff had a shared vision and culture. Leaders were visible, knowledgeable and supportive. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. The provider had established its quality assurance and governance checks to ensure they continued to provide a good service.