Rated Care Homes

Samfos Health - Merton

Home care, Merton

G

Good

Rated on

Rating from the Care Quality Commission.

Samfos Health - Merton: inspection record

Home care, Merton

Rated Good in June 2026.

Samfos Health - Merton: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in June 2026.

The latest rating was published 4 months ago.

How it compares locally

  • One of 43 Good home care services in Merton, out of 43 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 16 June 2026 (assessment visit 13 May 2026). Quoted under the Open Government Licence.

Date of assessment: 27 May to 3 June 2026.

Samfos Health – Merton is a domiciliary care service providing personal care and support to people living in their own homes.

Read the full summary

This was the first assessment of this service since it registered with the Care Quality Commission. We undertook a comprehensive assessment covering all quality statements under the 5 key questions.

People felt safe receiving care from Samfos Health – Merton. Recruitment processes, staff training, supervision and competency checks were in place to support safe care delivery and ensure suitable staff were employed who had the knowledge and skills to undertake their duties. Staff were aware of their responsibility to work with people to manage risks and had good working relationships with partner agencies to provide consistent, coordinated care.

Care planning was person-centred, with clear information about people’s needs, preferences and consent. Families told us they were involved in care decisions and kept informed, and people’s culture, faith and communication needs were considered when matching staff. We received mixed feedback from people about the timeliness of their calls, and some staff reported not enough travel time between appointments. However, the provider had undertaken work to make improvements in this area and call monitoring data showed very few late visits.

There were clear governance processes in place to monitor quality and drive improvement. People and relatives gave positive feedback about the management team, describing them as approachable and accessible, although staff feedback about management support was mixed. The management team took on board this feedback and told us they would consider how they could improve support for staff. The provider worked in partnership with the wider health and social care services to ensure people received coordinated holistic care and support.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Samfos Health - Merton
AddressPeel House, 34-44 London Road, Morden, SM4 5BT
NeighbourhoodMorden, Merton
Phone0333 224 3239
Websitewww.samfoshealth.com
Registered managerSamuel Fosu
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Older People
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Samfos Health - Merton
ProviderSamfos Health & Trading Company Ltd
Ownership typeOrganisation
Companies House number07650016 (opens Companies House)

Nearest alternatives

  1. G
    Ezey Care Limited Home care, less than 0.1 miles away
    Good
  2. G
    Favoured Health Care CIC Home care, less than 0.1 miles away
    Good
  3. G
    Oasis Plus Care Services Ltd Home care, less than 0.1 miles away
    Good
  4. –
    Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London Home care, less than 0.1 miles away
    No overall rating
  5. –
    Walfinch Richmond Putney Wandsworth Home care, less than 0.1 miles away
    Not yet rated

See all home care in Merton

Getting help from London Borough of Merton

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Samfos Health - Merton provide nursing care?
The Care Quality Commission's register does not list nursing care for Samfos Health - Merton.
When was Samfos Health - Merton last inspected?
The Care Quality Commission's latest rating for Samfos Health - Merton was published on 16 June 2026.
Who runs Samfos Health - Merton?
Samfos Health - Merton is run by Samfos Health & Trading Company Ltd.
What is Samfos Health - Merton's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 16 June 2026.