Ashbrook House
Care home, Merton, 9 beds
Good
Rated on
Rating from the Care Quality Commission.
Ashbrook House: inspection record
Rated Good in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015, 2017, 2019 and February 2026.
It has been rated Good at every inspection since 2015. The latest rating was published 8 months ago.
How it compares locally
- One of 34 Good care homes in Merton, out of 35 with a rating.
- Smaller than 7 in 10 care homes in Merton.
What inspectors found
From the Care Quality Commission's assessment published 22 February 2026 (assessment visit 22 December 2025). Quoted under the Open Government Licence.
Date of Assessment: 15 to 27 January 2026. The service is a care home providing personal care to people with a learning disability and/or autistic people. At the time of our assessment there were 6 people living permanently at the care home and 1 person receiving regular respite care there.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Read the full summary
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks well. The facilities and equipment met the needs of people, were clean and well-maintained. There were enough staff with the right skills, qualifications and experience. Staff understood their roles and responsibilities. Managers made sure staff received training and regular appraisals to maintain high-quality care. The service supported staff wellbeing. Staff managed medicines well.
People participated in assessments and decisions about the care they received. Staff reviewed assessments taking account of people’s communication, personal and health care needs. People had enough to eat and drink to stay healthy. Staff monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with exceptional kindness and compassion. Staff protected people’s privacy and dignity. They treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people’s needs in a timely way. The service provided people with information they could easily understand and access. People knew how to give feedback and were confident their view were taken seriously and acted upon. People received fair and equal care and the service worked to reduce health and care inequalities through training and feedback.
Managers and staff had a shared vision and culture based on listening, learning and trust. They were visible, knowledgeable and supportive, helping staff develop in their roles. Managers collaborated with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 20 St Helier Avenue, Morden, SM4 6LF |
|---|---|
| Neighbourhood | Morden, Merton |
| Phone | 020 8646 3096 |
| Website | www.alliedcare.co.uk |
| Registered manager | Yanesha Bertois |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 17 February 2022 (opens the Care Quality Commission website) Latest assessment published 22 February 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Ashbrook House LimitedBrand: Allied Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03594111 (opens Companies House) |
Nearest alternatives
- G 43 Florence Avenue Care home, 0.3 miles awayGood
- G Jubilee Lodge Care home, 0.6 miles awayGood
- G Jericho Lodge Care home, 0.6 miles awayGood
- G Fieldway Care Home Care home with nursing, 0.7 miles awayGood
- G Acorn Residential Home Care home, 0.7 miles awayGood
Getting help from London Borough of Merton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Merton
- Ask for a care needs assessment
- Phone: 020 8545 4388, Monday to Friday, 9am to 5pm. Out of hours: 020 8770 5000
- Support for carers
- Paying for care: London Borough of Merton
Checked on the council's website, November 2026.
Common questions
- Does Ashbrook House provide nursing care?
- No. The Care Quality Commission lists Ashbrook House as a care home without nursing.
- How many beds does Ashbrook House have?
- The Care Quality Commission's register lists 9 beds at Ashbrook House.
- When was Ashbrook House last inspected?
- The Care Quality Commission's latest rating for Ashbrook House was published on 22 February 2026.
- Who runs Ashbrook House?
- Ashbrook House is run by Ashbrook House Limited.
- What is Ashbrook House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 February 2026.