Springfield House Retirement Home

People's experience of using the service People told us they felt safe living at Springfield House and processes were in place to reduce the risk of abuse. There were enough staff to meet people's needs and recruitment processes were sufficient. Risk assessments were carried out to mitigate potential risks and lessons were learnt from incidents and accidents. We found medicines were not always managed safely and we made a recommendation for the provider to ensure errors were investigated in a timely manner. Health and safety checks were carried out. However, actions from the last electrical test had not been completed. The registered manager immediately took action to rectify this and confirmed the work was completed following our inspection.

Staff understood their responsibilities in relation to the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive was possible. People were offered choices about their care. People were involved in meal choices and supported to maintain a balanced diet. Health needs were regularly monitored, and staff followed the advice healthcare professionals gave them. Staff received training and followed best practice.

People said staff were kind and caring. One person said, "I don't think I would find a better home. Staff are always polite, lovely and do anything for you." People were well cared for by staff who treated them with respect and dignity. Observations of staff practice was carried out by to ensure people's privacy and dignity was constantly being embedded into day to day practice. Each person had a keyworker who spent time with people to gather their views and manage any concerns.

Care plans were created and included guidance for staff to support people in a way they wanted. People's wishes for end of life care had been recorded and staff were trained to support people when needed. A complaints system was in place and complaints were managed effectively.

Quality assurance systems were in place to monitor the quality and safety of the care provided. Surveys and meetings were held with people, their relatives and staff to ask for their views and their suggestions were used to improve the home. The registered manager had good links to local services, charities and organisations.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk