Ferndale Care Home

Ferndale Care Home provides accommodation for up to 16 people. People consistently said they felt safe, happy and well cared for. Feedback about staff was very positive, with people describing them as kind, respectful, knowledgeable and well trained. During the inspection, staff were observed interacting warmly and respectfully with people, demonstrating a good understanding of their individual needs, preferences and routines. Staff promoted choice, independence and autonomy, and people were supported to access healthcare services when required. Care plans were personalised and regularly reviewed.

Staff understood safeguarding and whistleblowing procedures and felt confident raising concerns. Safe recruitment processes were followed, and staff received appropriate mandatory and specialist training, supported by competency assessments, supervision and appraisal. Medicines were safely stored and managed, and the environment was clean and well maintained.

People and relatives felt staffing levels were sufficient and support was provided promptly. Comments included, “There are people around to help day and night,” “There always seems to be someone around,” and “I have never seen residents wait for anything or keep them waiting.” A visitor said, “When I come and press the bell at the front door they come and answer straight away. It makes me think they have enough time.” People also benefited from consistency within the staff team, supporting positive and trusting relationships.

The Registered Manager maintained effective oversight through monitoring incidents, safeguarding, complaints, medicines, audits and quality assurance processes. They were visible and promoted an open, inclusive and positive culture where staff felt valued and able to speak up. Overall, governance arrangements supported safe, good-quality care, with evidence of partnership working and a commitment to continuous improvement.