Hembrigg Park

We observed staff wearing appropriate PPE at the service and adhering to the government guidelines around this.

Staff were recruited safely; all checks were completed to ensure they were safe to work with vulnerable people and there were enough staff to support people. Medicines were managed and administered safely.

The registered manager and staff had a clear understanding of their roles and responsibilities and staff understood people's needs. Quality assurance processes were in place. Regular audits and feedback were reviewed to ensure good standards were maintained, and where improvements were required, these were actioned. The management were aware the service needed renovation and plans were in place to complete this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were the underpinning principles of Right support, right care, right culture.