Orchard Grove Reablement Centre

We found the following examples of good practice.

• An external consultant with specialist knowledge and expertise in public health and infection control had been taken on to work in the home. They were providing daily 'on the job' training to staff in best infection control practices and procedures. They were also supporting the service to ensure the most up to date infection control practices and procedures were being followed. • When people had been at extreme risk they were supported in proactive ways. For example, all professionals who had contact with people such as Occupational Therapists were now asked to do some cleaning when they left people's rooms after seeing them. This was to minimise risks by reducing the number of staff going into rooms. It also helped ensure people were living in a safe hygienic environment. • Visitors could see family members and friends on video calls on equipment provided by the service. This was to reduce risk from potential infection transmissions of visitors in the service. Regular newsletters and video calls were held with the service and family members and friends. This was to keep them up to date about daily life. • Staff had been well trained at a very early time in the pandemic. This had really helped the team know how to support people and others to stay safe. • There had been proactive forward planning just before the pandemic began. This had meant there had been a full supply of Personal Protective Equipment (PPE). • Extra manager audits and checks were undertaken to monitor quality and safety.

Further information is in the detailed findings below.

The five questions we ask about services and what we found