Saffron Gardens - Prospect Place

There were sufficient staff to ensure people's safety. Over the course of the pandemic there had been challenges around staffing levels, however the impact on people had been minimised through using regular agency staff. There were risk assessments in place to manage risk and guide staff in providing safe support. There were fire safety systems throughout the home, and these were in the process of being improved at the time of our inspection.

Staff received training and supervision to support them in providing effective care. The registered manager supported staff to develop into more senior roles where they wished to do so. Staff worked with healthcare professionals to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a culture of openness and willingness to learn. The registered manager was able to tell us about action they had taken in response to previous concerns raised by families and we saw evidence that learning had been implemented. We received feedback that communication between the home and families hadn't always been good and have made a recommendation in relation to addressing this. We have also made a recommendation regarding recording.