The Manor Care Home
- Care home
- 65 beds
- Nursing care
- Dementia care
- Registered since 2021
- Old Windsor, Windsor and Maidenhead, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2015, most recently Requires improvement in July 2026.
3 months
since the latest rating was published.
9 of 31
rated care homes in Windsor and Maidenhead are rated Requires improvement, like this one.
The Manor Care Home: inspection record
Rated Requires improvement in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Fearnley House (Good, 0.4 miles away) and Heronsmede (Outstanding, 0.4 miles away).
Nearest care homes:
- G Fearnley House Good, 0.4 miles away
- O Heronsmede Outstanding, 0.4 miles away
- RI 43 Station Road Requires improvement, 1 mile away
- G White House Good, 1.1 miles away
- O Eton House Residential Home Outstanding, 2 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 July 2026 (assessment visit 3 March 2026). Quoted under the Open Government Licence.
Dates of assessment: 16 and 18 March 2026.The Manor Care Home is a care home with nursing providing support to older people, people living with dementia, physical disabilities, and sensory impairments. At the time of assessment, 28 people were using the service. The service was operating under a new provider and had not yet been assessed using the current assessment methodology. We found the provider was in breach of legal regulations relating to the management of medicines, recruitment, and good governance. We discussed the issues and discrepancies we identified with the management team. They began making changes and improvements during the assessment. The provider did not always operate effective assurance systems and governance processes across all levels of the service. This included weaknesses in risk monitoring records for people and in aspects of environmental safety and suitability. As a result, people were at risk of harm and were not always receiving the care they needed. The provider did not always ensure the safe and proper management of medicines or recruitment processes. Not all staff had received the training needed to ensure they had up‑to‑date knowledge and skills. Records relating to people’s care and treatment, risk mitigation, and decision‑making were not always clear, complete, or accurate. The provider needed to make improvements to ensure the environment was developed to meet the needs of people living with dementia. The management team also needed to review and improve staff deployment to ensure people’s needs were met consistently and in a timely way. Not all people had access to meaningful activities or opportunities to pursue their interests in the local community. The provider did not demonstrate effective governance arrangements to ensure records relating to the duty of candour were consistently maintained. The duty of candour is a legal requirement for health and social care providers to be open and transparent with people receiving care. We found the provider had not always notified us and the local authority of notifiable incidents in a timely manner. We have asked the provider to submit an action plan in response to the concerns identified at this assessment.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Despite these concerns, we found the manager promoted an inclusive, caring, and compassionate culture within the service. They demonstrated clear dedication and were respected by people, relatives, and staff. Staff told us they felt well supported and that everyone worked together to provide a good service for people. Relatives were involved in reviewing and planning the care of their family members. People’s views and decisions were listened to and taken into account. The provider and manager worked together to minimise the risks of a closed culture, supporting an approach based on transparency, respect, and a positive service culture. Staff were encouraged to be involved in the development and continuous improvement of the service. The manager was visible within the service and led by example.Staff understood how to protect people from abuse and how to report concerns, incidents, and allegations. They felt confident that issues would be managed appropriately by the provider and manager. Staff followed infection prevention and control practices to reduce the risk of infection during care delivery. They supported people to access health and social care professionals to promote positive outcomes. People’s rights to privacy and dignity were respected.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.This is the first assessment for this service registered under a different legal entity/provider. This key question has been rated requires improvement. This meant some aspects of the service were not always safe, and there was limited assurance about safety. There was an increased risk that people could be harmed.The service was in breach of legal regulation in relation to the ways people’s medicines were managed safely and staff recruitment.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this service registered under different legal entity/provider. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service registered under different legal entity/provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service registered under different legal entity/provider. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service registered under different legal entity/provider. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to governance and oversight.
Questions to ask when you visit
- Safe was rated Requires improvement on 8 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 8 July 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Kester Fraser
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Greensleeves Homes TrustBrand: Greensleeves
- Ownership type
- Organisation
- Companies House number
- 03260168 (opens Companies House)
- Charity number
- 1060478
Greensleeves Homes Trust runs 26 services in England, 10 of them in the South East. 18 are rated Good or Outstanding and 8 are rated Requires improvement or Inadequate.
Other services run by Greensleeves Homes Trust
- O Broadlands Outstanding. Care home, Suffolk, East of England
- O Harleston House Outstanding. Care home, Suffolk, East of England
- G Borovere Good. Care home, Hampshire
- G Broadacres Care Home Good. Care home, Norfolk, East of England
Getting help from Royal Borough of Windsor and Maidenhead
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Windsor and Maidenhead
- Ask for a care needs assessment
- Phone: 01628 683744
- Support for carers
- Paying for care: Royal Borough of Windsor and Maidenhead
Checked on the council's website, November 2026.
Common questions
- Does The Manor Care Home provide nursing care?
- Yes. The Care Quality Commission lists The Manor Care Home as a care home with nursing.
- How many beds does The Manor Care Home have?
- The Care Quality Commission's register lists 65 beds at The Manor Care Home.
- When was The Manor Care Home last inspected?
- The Care Quality Commission's latest rating for The Manor Care Home was published on 8 July 2026.
- Who runs The Manor Care Home?
- The Manor Care Home is run by Greensleeves Homes Trust. It runs 26 services in England, 10 of them in the South East.
- What is The Manor Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 July 2026.
Contact
- Phone
- 01753 832920
- Address
- Church Road, Old Windsor, Windsor, SL4 2JW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Fearnley House (Good, 0.4 miles away) and Heronsmede (Outstanding, 0.4 miles away).
Nearest care homes:
- G Fearnley House Good, 0.4 miles away
- O Heronsmede Outstanding, 0.4 miles away
- RI 43 Station Road Requires improvement, 1 mile away
- G White House Good, 1.1 miles away
- O Eton House Residential Home Outstanding, 2 miles away