Beacon House

We identified 2 issues with medicines management which were immediately addressed by the manager to ensure people's safety. The manager was aware staff recruitment files lacked some required information, which they had already identified and were seeking. Some aspects of people's care records required improvement and this was addressed during the site visit.

There had been 3 managers of the service since January 2022. Governance processes had not been operated effectively prior to the new manager starting to ensure issues were identified and addressed for people. The new manager had started to take actions to address this, but it will take further time to complete them and to embed the new processes.

There were sufficient staff. People's feedback was positive overall, but some felt on occasions they had to wait for staff to attend when they requested. People's care was provided safely and people had any equipment they required. People were protected from the risk of acquiring an infection. Processes and practices were in place to safeguard people from the risk of abuse. Processes were in place to identify, review and learn from safety incidents.

The manager was taking actions to ensure people's views were sought regularly and acted upon. Professionals confirmed staff worked well with them.