Roseacre
- Care home
- 22 beds
- No nursing
- Dementia care
- Registered since 2011
- Cornwall, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection moved it down from Good to Requires improvement.
9 months
since the latest rating was published.
35 of 190
rated care homes in Cornwall are rated Requires improvement, like this one.
Roseacre: inspection record
Rated Requires improvement in January 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Asheborough House Care Centre (Good, 5 miles away) and The Elms Care Centre (Good, 5 miles away).
Nearest care homes:
- G Asheborough House Care Centre Good, 5 miles away
- G The Elms Care Centre Good, 5 miles away
- RI Hillcrest House Requires improvement, 5.2 miles away
- O St Anne's - Saltash Outstanding, 5.5 miles away
- G Rivermead View Good, 5.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 January 2026 (assessment visit 5 November 2025). Quoted under the Open Government Licence.
Dates of assessment: 12, 25 and 27 November 2025.
Roseacre provides support for up to 22 people who may be living with dementia or a physical disability. At the time of our inspection 17 people were living at the service.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
At our last inspection, this service was rated good. At this inspection we found breaches in regulations relating to person-centred care, safe care and treatment, premises, recruitment and good governance. The rating has changed from good to requires improvement.
Incidents were not consistently recorded and there was no oversight of accidents and incidents to enable managers to identify patterns. Care plans were out of date and risk assessments did not guide staff on how to support people when they were distressed or anxious. Systems for safe recruitment had not always been followed. Improvements were required to the way medicines were managed. Areas of the premises needed updating and redecorating.
There were enough staff to support people during the day. An additional member of staff had been added to the rota to support people at lunch time. There were no records available to evidence staff training had taken place, although staff told us they had completed medicine training and there had been a recent moving and handling training session.
People had enough to eat and drink. They were supported to access other healthcare agencies when needed. New managers were in post and had identified areas for improvement. They were working to develop, introduce and embed new systems to help ensure people were supported safely, their health needs were monitored and any concerns quickly escalated.
We identified breaches in relation to person-centred care, safe care and treatment, premises, governance of the service and safe recruitment.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to safe care and treatment, premises, recruitment and governance.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulations in relation to person-centred care, safe care and governance at the service.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.The service was in breach of legal regulations in relation to person centred-care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulations in relation to oversight of the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 15 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 15 January 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 15 January 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 15 January 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 12 December 2020. Latest assessment published 15 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Roseacre Care Limited
- Ownership type
- Organisation
- Companies House number
- 04599247 (opens Companies House)
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does Roseacre provide nursing care?
- No. The Care Quality Commission lists Roseacre as a care home without nursing.
- How many beds does Roseacre have?
- The Care Quality Commission's register lists 22 beds at Roseacre.
- When was Roseacre last inspected?
- The Care Quality Commission's latest rating for Roseacre was published on 15 January 2026.
- Who runs Roseacre?
- Roseacre is run by Roseacre Care Limited.
- What is Roseacre's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 January 2026.
Contact
- Phone
- 01503 230256
- Address
- St Winnolls, Polbathic, Torpoint, PL11 3DX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Asheborough House Care Centre (Good, 5 miles away) and The Elms Care Centre (Good, 5 miles away).
Nearest care homes:
- G Asheborough House Care Centre Good, 5 miles away
- G The Elms Care Centre Good, 5 miles away
- RI Hillcrest House Requires improvement, 5.2 miles away
- O St Anne's - Saltash Outstanding, 5.5 miles away
- G Rivermead View Good, 5.6 miles away