Rivermead View

Rivermead View is situated in the town of Looe in Cornwall. It is a three-storey building with a range of aids and adaptations in place to meet the needs of people living there. It is close to the centre of Looe, to shops and the beach with links to public transport. People had their own bedrooms and access to a communal dining area, lounge and conservatory. There were a range of bathing facilities designed to meet the needs of the people using the service. There was a garden which people could use if they were being supported.

People were positive about the care and support that they received. Comments included; "I feel safe here", "I love it here" and "I couldn't be happier".

Relatives were also complimentary about the service. Comments included; "[Person's name] is very safe here. I don't have to worry", "From the word go they were amazing. There was good communication", "Care is really good I can fault it, the carers are great" and "[Registered manager] has made a real difference there, it's a job but it's also a vocation for him. Without [registered managers name] that place wouldn't have survived COVID."

There were enough staff to meet people's needs and ensure their safety. People told us; "Staff work hard, they are very attentive". Appropriate recruitment procedures ensured prospective staff were suitable to work in the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, and their relatives were involved in the development and review of their care plans which detailed their needs and preferences. Staff knew people's care needs well. People were supported to engage in activities.

People were involved in the development of the menus at the service and told us; "The food is on the whole

good." People were supported to eat a balanced diet and drink enough to keep hydrated.

There were processes in place to prevent and control infection at the service, through access to COVID-19 testing where necessary, additional cleaning and safe visiting precautions.

Staff told us that they had received the training they needed to meet people's needs safely and effectively. The registered manager maintained oversight of training to ensure staff had the necessary training, knowledge and skills to provide consistent care.

Staff felt supported by the management team. Staff were supported in their roles through a plan of supervision. Staff told us they felt supported by the registered and deputy managers.

Staff were proud to work at Rivermead View and had built positive relationships with the people they supported.

The management team maintained oversight of complaints, accidents and incidents and safeguarding concerns. The management team engaged well with health and social care professionals. Systems to assess and monitor the quality and safety of the care provided were in place. They were effective in assessing quality and identifying and driving improvement. The service had clear and effective governance systems in place.

The environment was decorated and furnished to a good standard and there was equipment available to support staff in providing safe care and support. Health and safety checks of the environment and equipment were carried out.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Last rating and update The last rating for this service was Good (published 12 September 2018). We had carried out two focused inspection since then to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. These inspections were not rated and were published 24 August 2020 and 28 March 2022.