Newgate Lodge Care Home

Who the service is for

This service supports older people and people living with dementia.

We carried out this assessment on 18 August 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

People were supported by staff who were recruited safely and had the right skills, values and training to safely support them even during periods of distress. There were enough staff available both day and night. There were effective systems in place to safeguard people from abuse. Risk was assessed and actions were put in place to reduce risks which were discussed with the people themselves, relatives and professionals.

Medicines were managed safely and effectively, and people received their medicines consistently. As required medicines had supporting documentation to guide staff on how to safely administer these and when. All medicines were appropriately stored and recorded, and we saw evidence of stock management and auditing processes. The home was cleaned and maintained to a high standard and followed infection control processes including the appropriate use of personal protective equipment.

People were supported by kind and compassionate staff who provided genuine caring support, respected people’s dignity, privacy and autonomy. Staff we spoke with were passionate about ensuring people felt they were at home. One staff member said, “This maybe my place of work but first and foremost it’s people’s home, it’s a privilege to be able to support them.” Staff knew people well, they described detailed care plans, they helped guide them to support people in line with their needs and wishes but also described time dedicated to socialising with people to enable them to form trusting relationships.

Throughout the assessment we observed staff promoting independence and offering choice. The home provided facilities for relatives and the people they were visiting to make their own drinks and food ensuring a familiar and welcoming environment. Equality and diversity was respected which included people’s individual spirituality and dietary needs.

Leaders demonstrated a positive and open approach to learning and improvement. Staff told us they were encouraged to give their feedback, and all levels of management had an open-door policy. One staff member said, “The owner comes in at least twice a week, they know every staff member by name and that means so much, to know we are that valued.” Another staff member said, “The [registered] manager and deputy manager are amazing, they are visible, get involved within the home and always have time for us if needed, whether that be to help or just listen.”