Redcliffe House

People's rights under the mental capacity act were respected. Some people were not at liberty to leave the care home without being supported by staff, and those restrictions had been authorised by the relevant authorities. However, some of those authorisations had been given on the basis that the care home could only be exited via key coded external doors, when that was not always the case. Staff received the necessary training and provided support that met people's needs. The building had been adapted to meet people's care needs and they were supported to eat and drink enough to meet their nutritional needs. Staff supported people to access healthcare services when needed.

People were well supported by compassionate staff who understood their needs, respected their privacy and maintained their dignity. People were supported to increase their skills and to express their views on the service they received.

People were supported to engage in meaningful activities which they chose. Care plans were detailed and guided staff on how to support people effectively. Staff supported people to maintain contacts with friends and family; and supported them to engage in activities within the local community.

People were supported to achieve outcomes which were important to them. The registered manager understood their responsibility to keep people safe and to be open and honest when things went wrong. Care staff understood their roles in providing the support that people needed. The care team worked in partnership with other agencies to continuously improve the quality of the service and to ensure people received the support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.