Merlewood

We found the following examples of good practice

Staff received training in infection control and hand hygiene. A 'glow box' was installed to ensure correct hand hygiene practice was followed. To complete this training, staff would rub a gel into their hands and then wash their hands. Placing their hands under the 'glow box' would then highlight how effective their hand hygiene had been by illuminating areas where the gel had not been washed off.

Personal Protective Equipment (PPE) stations were set up outside peoples bedrooms so staff could put on and take off the PPE, to reduce the risk of infection being spread.

The registered manager wrote regular letters to people living in the home. The letters were updates on what was happening within the home to help ease any worries people may have had whilst they were in isolation.

The five questions we ask about services and what we found