Moor House Residential Care Home

There were sufficient staff deployed to support people with their needs. Where people's needs had changed, the provider had reviewed this and deployed an extra member of staff. People told us they had experienced occasions when they had to wait for staff to attend to their needs. The provider had already identified this and deployed an additional member of staff.

People and their relatives told us staff were kind and caring towards them and they felt safe living at Moor House Residential Care Home.

People told us they had access to healthcare professionals when they needed this. Feedback from healthcare professionals and care records we reviewed confirmed this.

Staff were aware of risks related to people's care and how to support people appropriately. Staff knew how to whistle blow and raise concerns inside and externally of the organisation should they need to.

There were plans in place in the event of an emergency evacuation. Staff had completed individual personal emergency evacuation plans for people.

We were assured the service were following safe infection prevention and control procedures to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they knew how to complain and that the registered manager would listen to their concerns. They told us they were given the opportunity to feed back on the service and attend

meetings.

People, their relatives and staff told us there was generally a positive atmosphere at the service which engaged them. They told us that the service was managed effectively and spoke positively of the registered manager.