Kingscroft

The home provides 24 hour care, supervision and support for up to eight people at a time with learning disabilities and additional health needs.

This was an unannounced inspection carried out on 2 May 2018. At the time of our inspection two people were using the service.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

Why the service is rated Good.

The service was managed in a safe environment with adequate numbers of staff. People's risks had been assessed and they were protected from abuse. Medicines were managed safely and robust infection control procedures protected people from the risk of infection. Lessons were learned when things went wrong and actions were taken to improve safety.

People had access to healthcare services and their health and well-being needs were met. People had a choice of menu and complex eating and drinking needs were managed. People's cultural and religious preferences were also taken into account. Staff had the right skills to meet the needs of the people they cared for. The premises was appropriately designed and adapted to meet people's needs. People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Relatives fed back that staff were caring. Rotas were arranged to allow staff adequate time to spend with people. People's dignity and respect were understood by staff. Staff encouraged people to be independent.

People's needs were assessed before entering Kingscroft. Relatives and people contributed to the planning of their care and support. Staff ensured that people had as much choice and control as possible. People were supported to take part in activities and they were encouraged to develop and maintain relationships. People and their relatives knew how to make complaints and staff used them to make improvements.

The manager supported staff in their roles. There were regular staff meetings and staff's views were taken into account. The registered manager ensured that staff upheld the vision and values of the service including a person-centred culture, compassion, dignity and respect. Regular checks were carried out on the service through a variety of different audits. Communication was good between the service and relatives and there were strong links with the local community.

Further information is in the detailed findings below.

The five questions we ask about services and what we found