Glebe House Care Home

Staff attended safeguarding training and knew how to recognise and report abuse. People were protected by the provider's recruitment procedures, which included making pre-employment checks and obtaining references.

Assessments had been carried out to identify any risks to people. Where risks were identified, plans had been developed to mitigate these. Accidents and incidents were reviewed to identify learning, which was shared with the staff team.

Staff maintained the safety of the building and any equipment used in providing people's care. Staff minimised the risk of infection through their practice and maintaining good standards of hygiene.

People's medicines were managed safely. Staff supported people to maintain good health and to obtain treatment if they needed, including access to specialist healthcare professionals where necessary.

Staff attended an induction when they started work and had access to appropriate training for their roles.

People enjoyed the food at the home. If people had needs in relation to eating and drinking, these were assessed and recorded.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff demonstrated kindness and compassion in the way they cared for people. People's religious and cultural beliefs were respected. Staff treated people with respect and maintained their dignity when providing their care

People and their relatives were involved in the development of people's care plans. Staff provided care that met people's individual needs and reflected their preferences.

People had access to activities and families were encouraged to be involved in the life of the home when COVID-19 restrictions allowed.

The management team maintained a good oversight of the service and had implemented effective quality monitoring systems. The registered manager provided good leadership and ensured staff received the support they needed to do their jobs well.

The registered manager and staff communicated effectively with people's families and other professionals involved in their care.