Abbey Chase Nursing Home

We were assured the service were following safe infection prevention and control procedures to keep people safe.

People's medicines were stored and administered safely. People had assessments in place to reduce known risks and these included instructions for staff to follow. We saw from records that healthcare professionals had been involved in people's care.

Staff were aware of risks associated with people's care and how to reduce these. People had personal emergency evacuation plans in place and staff regularly undertook safety checks of the premises and equipment.

People, their relatives and staff were generally complimentary about the management of the service. They told us they knew how to raise a concern and were confident that these would be listened to and addressed. There were systems in place to monitor the quality of care provided. The registered manager looked at lessons which could be learnt following incidents and accidents.

The registered manager regularly sought feedback from people who used the service, relatives and staff to ensure they were involved in the running of the service. They told us they felt listened to and that the registered manager was approachable. Staff worked with healthcare professionals to achieve positive outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.