The Grange Retirement Home

The service had made improvements and are no longer in breach of the regulations found at our last inspection. At this assessment, we found improvements had been made to the management and monitoring of people’s risks, the deployment of staff and medicines. People’s care records and assessments had been updated. People received safe care from supportive staff who understood their individual needs and risks. Staff worked in partnership with key health care professionals and made referrals to services in a timely manner. People received their medicines as prescribed. The provider had ensured systems were in place to keep people safe from abuse and harm. There were enough trained staff to support people. Health and safety systems were in place to check the home's environment, equipment and utilities. Plans were in place to enhance the fire safety systems. The home was clean and tidy.

The service had made improvements and are no longer in breach of the regulations. The provider had improved their quality monitoring systems to help them identify any shortfalls in the management of people’s care and the running of the service. There was a positive and open culture. The provider used feedback from people, staff and other professionals to drive improvement. Staff praised the managers and told us they were approachable and listened to their views. Staff were open and honest with people and their relatives when people when things went wrong. Staff were encouraged to reflect and consider any learnings after any incidents to help prevent further incidents. The equality and diversity of people and staff was respected and promoted.