Rush Court

Rush Court provides support to people over two floors. One floor specialises in nursing care.

Staff had the skills and knowledge to meet people's needs and were supported in their role. People were supported to access health care professionals when required. People were complimentary about the food and were supported to ensure their dietary needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and caring. Staff treated people with dignity and respect, valuing them as individuals. People were involved in all decisions about their care and choices were respected.

Care plans were not always person-centred. This had been identified by the registered manager and there were plans in place to update and improve care plans. People were confident to raise concerns. All concerns were investigated, and action taken to resolve any identified areas of improvement. People were supported to remain at Rush Court for end of life care if this was their wish and were treated with dignity.

There was a person-centred culture that ensured people were at the centre of all the service did. There was a new registered manager in post who had identified areas for improvement. There were clear plans in place to ensure the improvements were achieved. Staff enjoyed working at the service and were committed to providing high-quality care.