Ingleborough Nursing Home

Care records and risk assessments did not always contain the most up to date relevant information available. It was not always clear if people were receiving the support they needed to prevent harm. We made a recommendation about this.

There was a good variety of training available to staff but systems to monitor training compliance was confusing and inaccurate. Staff were safely recruited and received a thorough induction and support before working with people. People told us they felt safe and staff were competent in their roles.

People told us they enjoyed the meals provided and were offered choice of food. People were supported to eat and encouraged to maintain their independence at mealtimes.

The home was clean and homely but required maintenance work and redecoration throughout. The provider had a refurbishment plan in place which was due to start in September.

A new manager is in position who has plans to implement new processes and systems to improve the service. These were not in place at the time of the inspection, but we saw examples of the new audits and surveys to be used.

People were happy with the care they received and there was a clear direction and ambition to improve the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk