St Anne's Community Services - Jenkin Lodge

St Anne's Community Services – Jenkin Lodge is a residential care home for 5 people with a learning disability. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service provides residential and personal care in a purpose built bungalow. There were five people living at the service at the time of our inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were cared for safely by staff who were trained and knowledgeable about their needs. There were systems and processes in place to protect people from the risk of harm. Staff were able to tell us about different types of abuse and were confident that the registered manager would address any concerns. Staff received regular supervision meetings and appraisals and staffing levels were sufficient to meet people's needs. There were safe recruitment and selection procedures in place and appropriate checks had been undertaken before staff began work.

Medicines were administered safely by staff who were trained and assessed as being competent to do this. People were provided with sufficient food and drink to maintain their health and wellbeing and staff supported people to access healthcare professionals and services.

People's needs were assessed and reviewed and care records contained information about people's needs, preferences, likes and dislikes. Staff understood people were individuals and would not tolerate discrimination. People received person centred care, their independence was promoted and they had access to a wide range of activities

There were positive interactions between people and staff. Staff knew people well and promoted their independence. Care was person-centred and people were provided with choice. Staff were kind and treated people with dignity and respect. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The premises were well maintained to keep people safe and the provider had a system in place for responding to people's concerns and complaints.

There were positive working relationships with other professionals which promoted people's well-being. The registered manager and provider monitored the quality of service provided to ensure that people received safe and effective support which met their needs.

Further information is in the detailed findings below.

The five questions we ask about services and what we found