Hanwell House
Care home, Ealing, 52 beds
Good
Rated on
Rating from the Care Quality Commission.
Hanwell House: inspection record
Rated Good in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2015. Rated Requires improvement in 2015 and 2016, then Good in 2017, 2019 and February 2026.
The latest rating was published 8 months ago.
How it compares locally
- One of 29 Good care homes in Ealing, out of 35 with a rating.
- Larger than 7 in 10 care homes in Ealing.
What inspectors found
From the Care Quality Commission's assessment published 10 February 2026 (assessment visit 10 December 2025). Quoted under the Open Government Licence.
Date of assessment: 19 – 27 January 2026. We carried out an unannounced site visit on 20 January 2026.
Hanwell House is a care home without nursing for up to 52 older people, including people living with the experience of dementia. At the time of our assessment, 52 people were living at the service.
Read the full summary
The last rating for this service was good (published 10 December 2019). Following this assessment, the rating remains good.
At the time of our assessment, we found staff were not always following fire safety procedures to ensure fire escape routes were clear of hazards. The provider rectified this straight away and put in place systems to remind staff about the importance of this.
Safe systems were in place for managing medicines and people received their medicines as prescribed. However, improvements were needed to the processes around managing medicines administered covertly to ensure the provider was following their own processes and recording that they had involved all relevant professionals in decision making. We discussed this with the provider who agreed to implement the changes.
There were enough suitably trained staff to care for people and meet their needs.
The provider had systems to safeguard people from abuse and avoidable harm. There were systems to learn when things went wrong.
The provider assessed and planned the management of risks to people’s safety and wellbeing.
People lived in a safe, clean and well-equipped environment.
The provider assessed people’s needs and created personalised care plans.
Staff worked with other healthcare professionals to monitor and meet people’s needs.
People consented to their care and treatment, when they were able, and were offered choices.
Staff were kind, supportive and knowledgeable. Staff told us they enjoyed working at the service and had the support they needed from managers.
People were supported to be independent and to make decisions about their care and the service.
The provider had effective systems for monitoring and improving the quality of the service. These included asking people for their views. Managers carried out a range of audits and responded when things went wrong.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 191 Boston Road, Hanwell, London, W7 2HW |
|---|---|
| Phone | 020 8579 4798 |
| Registered manager | Alan Kelly |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 9 inspection reports, latest 16 September 2020 (opens the Care Quality Commission website) Latest assessment published 10 February 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Homestead Residential Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05961150 (opens Companies House) |
Nearest alternatives
- G Support for Living Limited - 43 Shirley Gardens Care home, 0.5 miles awayGood
- G Short Break Service Care home, 0.5 miles awayGood
- G Georgian House Nursing Home Care home with nursing, 0.8 miles awayGood
- G Threen House Nursing Home Care home with nursing, 1 mile awayGood
- G Tentelow Lane Care home, 1.3 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Hanwell House provide nursing care?
- No. The Care Quality Commission lists Hanwell House as a care home without nursing.
- How many beds does Hanwell House have?
- The Care Quality Commission's register lists 52 beds at Hanwell House.
- When was Hanwell House last inspected?
- The Care Quality Commission's latest rating for Hanwell House was published on 10 February 2026.
- Who runs Hanwell House?
- Hanwell House is run by Homestead Residential Care Limited.
- What is Hanwell House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 February 2026.