Tentelow Lane
Care home, Ealing, 8 beds
Good
Rated on
Rating from the Care Quality Commission.
Tentelow Lane: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015, 2017, 2019 and January 2026.
It has been rated Good at every inspection since 2015. The latest rating was published 9 months ago.
How it compares locally
- One of 29 Good care homes in Ealing, out of 35 with a rating.
- Smaller than 9 in 10 care homes in Ealing.
What inspectors found
From the Care Quality Commission's assessment published 9 January 2026 (assessment visit 20 November 2025). Quoted under the Open Government Licence.
The assessment took place on 21 November 2025. The last inspection of the service was published on 4 December 2019. This assessment of the service was undertaken due to the period passed during the last inspection. Tentelow Lane is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The service is registered to provide personal care to young and older people including people with a learning disability. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the assessment, 8 people were using the service.
At our last assessment we rated this service good. At this assessment the rating has remained as good.
Read the full summary
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found that the provider was meeting the principles of ‘Right support, right care, right culture.’
People received good quality care. People and their relatives spoke positively about the service, noting clear improvements in wellbeing, safety, and quality of life. A relative told us, “Concerns, I can't think of any concerns. I can't remember any.” Relatives felt reassured about the care, staff knowledge and management of the service.
People were involved in planning their care, and staff worked creatively to meet individual needs. Care was delivered safely, with clear assessments and detailed plans. Staff received training that was based on the needs of people living at the service. There were enough team members to support people with their daily needs and social activities.
Staff were kind, respectful, and encouraged people to make their own choices. Strong relationships developed between people and the staff who supported them. Staff members enjoyed their work and felt supported by the registered manager. People, families, staff, and professionals described the service as well led and the registered managers approachable. People were encouraged to provide feedback which the provider used to improve care.
The service focused on learning and continuous improvement. Staff reflected on their practice, used learning to strengthen their understanding, and worked with other agencies to maintain high standards of care.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question safe. At this assessment the rating has remained as good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained as good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained as good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 137a Tentelow Lane, Southall, UB2 4LW |
|---|---|
| Neighbourhood | Southall, Ealing |
| Phone | 020 8893 6634 |
| Website | www.voyagecare.com |
| Registered manager | Charles Mettle |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 4 December 2019 (opens the Care Quality Commission website) Latest assessment published 9 January 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Voyage 1 LimitedBrand: Voyage |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02215899 (opens Companies House) |
Voyage 1 Limited runs 10 services in London. 8 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Voyage 1 Limited
- O 1 Sheringham Avenue Care home, EnfieldOutstanding
- G 16 Balnacraig Avenue (The Leaves) Care home, BrentGood
- G 35/37 Solna Road Care home, EnfieldGood
- G Barn Rise Care home, BrentGood
- G Coombe Road Care home, CroydonGood
- G Mountearl Care home, LambethGood
Nearest alternatives
- G Martin House Care home with nursing, 0.5 miles awayGood
- G Norwood Green Care Home Care home with nursing, 0.6 miles awayGood
- G The Willows Nursing Home Care home with nursing, 0.7 miles awayGood
- G Roshini Care Home Care home, 0.8 miles awayGood
- G Whitefriars Nursing and Residential Home Care home with nursing, 0.8 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Tentelow Lane provide nursing care?
- No. The Care Quality Commission lists Tentelow Lane as a care home without nursing.
- How many beds does Tentelow Lane have?
- The Care Quality Commission's register lists 8 beds at Tentelow Lane.
- When was Tentelow Lane last inspected?
- The Care Quality Commission's latest rating for Tentelow Lane was published on 9 January 2026.
- Who runs Tentelow Lane?
- Tentelow Lane is run by Voyage 1 Limited. It runs 10 services in London.
- What is Tentelow Lane's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 January 2026.