The Willows Nursing Home

What inspectors found

From the Care Quality Commission's assessment published 19 September 2024 (assessment visit 24 June 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   The provider had been undertaking building works at the service for several months. There had been times when this was disruptive and external professionals had raised concerns about safety and the negative impact on people who lived at the service. The provider had worked with other professionals to try to minimise this impact. The service needed to be decorated and needed new flooring in areas following completion of the building works. The provider had plans for this.

   The service was clean and there were checks on cleanliness. However, we found some of the practices needed improving to help ensure the spread of infection was being appropriately managed. We discussed this with the registered manager who agreed to review this and improve practice.

   Accidents, incidents and adverse events were investigated and learnt from. Staff had a good understanding about risks and how to keep people safe. There were enough suitable staff to care for people and they had the training and support they needed to provide good quality care. People received their medicines in a safe way and as prescribed.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

2. Effective

   GGood Good

   People's needs and choices were assessed and planned for. The staff had a good oversight of people's needs and how to care for them. Care plans were person centred. However, we found the provider had not always recorded planned care for all of people's needs or made sure care plans reflected changing needs. We discussed this with the registered manager who agreed to ensure these were reviewed and updated. We found staff had good knowledge and people's needs were being met. People were supported to stay healthy and see other medical professionals when needed. People had consented to their care and treatment.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

3. Caring

   GGood Good

   People were treated with kindness and respect. They had good relationships with staff and trusted them. We saw staff being polite, considerate, offering and respecting people's choices. People took part in a range of activities. People were supported to be independent where they were able. Staff said they felt well supported and happy working at the service.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

4. Responsive

   GGood Good

   People received personalised care which met their needs and reflected their preferences. People felt involved in planning their own care and making choices. The provider allowed people opportunities to share their views about the service. People's equality and diversity needs were met.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

5. Well-led

   GGood Good

   There was a positive culture where people using the service and staff said they felt well supported. The registered manager was suitably qualified and experienced. They were supported by a team of senior managers within the organisation. There were effective systems for monitoring and improving the quality of the service. There were a range of audits and checks. Action was taken when improvements were needed. Records were well maintained, up to date and clear.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.