Norwood Green Care Home
Care home with nursing, Ealing, 92 beds
Good
Rated on
Rating from the Care Quality Commission.
Norwood Green Care Home: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Rated Good in May 2026.
The latest rating was published 5 months ago.
How it compares locally
- One of 29 Good care homes in Ealing, out of 35 with a rating.
- Larger than 9 in 10 care homes in Ealing.
What inspectors found
From the Care Quality Commission's assessment published 29 May 2026 (assessment visit 13 March 2026). Quoted under the Open Government Licence.
This was the first assessment of the service, carried out between 15 April and 23 April 2026. Norwood Green Care Home provided care and nursing for up to 92 people, supporting a range of needs including dementia, mental health, older people and younger adults. At the time of the assessment, 86 people were living at the service.
People received care that was generally safe, kind, person‑centred and responsive. Staff knew people well and supported them with compassion, dignity and respect. People felt safe and supported. Inspectors observed positive, calm and reassuring interactions, including when people were distressed or needed emotional support. People were involved in decisions about their care and were supported to maintain choice, independence and control.
Read the full summary
Care was mostly delivered in line with best practice, and people experienced positive outcomes. Staff worked effectively with each other and with external professionals to provide coordinated care and support people to maintain their health and wellbeing. Managers acknowledged these findings and took action to strengthen oversight and recording.
Leaders had established governance systems to monitor quality, manage risk and support staff. These systems supported learning and improvement. Leaders were open to feedback, demonstrated a learning culture and introduced actions during and following the inspection to address identified gaps.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good. This meant service leadership was exceptional and distinctive. Leaders and the culture they created drove and improved high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | Tentelow Lane, Southall, UB2 4JA |
|---|---|
| Neighbourhood | Southall, Ealing |
| Phone | 020 8813 8883 |
| Registered manager | Miguel Norville |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | GCH (New OPCO 3) LimitedBrand: Gold Care Homes |
|---|---|
| Ownership type | Organisation |
| Companies House number | 15922919 (opens Companies House) |
GCH (New OPCO 3) Limited runs 3 services in London. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by GCH (New OPCO 3) Limited
- G Marlborough Court Care Home Care home with nursing, GreenwichGood
- RI Murrayfield Care Home Care home with nursing, EnfieldRequires improvement
Nearest alternatives
- G Tentelow Lane Care home, 0.6 miles awayGood
- G Martin House Care home with nursing, 0.6 miles awayGood
- G The Willows Nursing Home Care home with nursing, 0.8 miles awayGood
- G Roshini Care Home Care home, 1.1 miles awayGood
- G Great West Lodge Care home, 1.1 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Norwood Green Care Home provide nursing care?
- Yes. The Care Quality Commission lists Norwood Green Care Home as a care home with nursing.
- How many beds does Norwood Green Care Home have?
- The Care Quality Commission's register lists 92 beds at Norwood Green Care Home.
- When was Norwood Green Care Home last inspected?
- The Care Quality Commission's latest rating for Norwood Green Care Home was published on 29 May 2026.
- Who runs Norwood Green Care Home?
- Norwood Green Care Home is run by GCH (New OPCO 3) Limited. It runs 3 services in London.
- What is Norwood Green Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 May 2026.