Pranam Care Centre

What inspectors found

From the Care Quality Commission's assessment published 5 September 2024 (assessment visit 24 June 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   There were systems to learn when things went wrong. People knew how to make a complaint, felt they were listened to, and improvements were made because of these. Accidents, incidents and safeguarding alerts were investigated. Staff knew what to do if they felt someone was being abused or at risk of abuse. The staff worked with other professionals to learn how to safely care for people and how to help prevent falls. Risks to people's safety and wellbeing had been assessed, monitored and planned for. There were enough staff to keep people safe and meet their needs. The environment was safely maintained and clean. People received their medicines in a safe way and as prescribed.

2. Effective

   GGood Good

   People's needs and choices were assessed and planned for. The staff monitored their wellbeing and updated care plans when needed. Staff worked with other care professionals to make sure people received care in line with best practice. People had consented to their care and treatment.

3. Caring

   GGood Good

   People were treated with kindness and respect. They were able to make choices, and these were respected. People were supported to be independent when they were able and to take part in a range of social and leisure activities. Staff felt well supported and the management team considered their needs and wellbeing.

4. Responsive

   GGood Good

   People received personalised care which met their needs and reflected their preferences. People's individual cultural, religious and other diverse needs were respected and planned for. People were supported to access activities within the community, including attending places of worship.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

5. Well-led

   GGood Good

   There were effective systems and processes for monitoring and improving the quality of the service. The provider had worked with external partners to help develop the service. They had made improvements to concerns identified at our previous inspections and put in place systems to monitor the service. There were a range of audits, and these included clear actions to improve when they identified things that had gone wrong. There was a positive person-centred culture, where people using the service and staff felt well supported.