Jah-Jireh Charity Homes Leyland

The home is established and run for the benefit of dedicated, baptised Jehovah's Witnesses. The home is located in a Victorian dwelling and accommodation is over two floors. Facilities include two lounges, a dining area and an enclosed rear garden.

The manager and provider encouraged an open culture of learning from incidents, accidents and other relevant events.

Although adequate systems were in place to ensure risks to people were managed and mitigated, we have made a recommendation about reviewing and updating peoples' risk assessments, to ensure clear guidance for staff to follow.

Although people received care that was person centred and based on their individual needs and preferences, we have made a recommendation that people's care records reflect people's decisions and choices, including information to enable them to receive the correct support at the end of their life.

Parts of the service had been refurbished and the environment was sufficiently clean and well maintained.

Staffing levels were sufficient to ensure people received the care and support they needed in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service involved people, their relatives and staff in a meaningful way. People's views were listened to and acted upon, meaning they had a direct say in the running of their home.

Clear and effective governance processes had been overhauled to help monitor and improve the quality and safety of the service. Processes were underpinned by a commitment to deliver high quality, safe care and support tailored to the person.

The manager acted in accordance with their legal and regulatory requirements and shared information in an open, honest and timely manner.