Clough House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, the provider needed to ensure all people who required restrictions for their protection had authorisations in place. They took immediate action to rectify this. We have made a recommendation about monitoring those who need authorisations.

People's care and support had been planned in partnership with them, their specialist professionals and their relatives where possible. Staff had received training that was suitable to meet the needs of people in the home. Staff supported people in line with national and best practice guidance.

People shared positive comments about the caring nature of the staff team. They said staff were kind and caring. People were treated with dignity and respect and their right to privacy was upheld. We observed person- centred approaches to care and people told us they were treated with dignity.

The provider had made significant improvements to the quality monitoring, governance and leadership arrangements at the home. People told us their experiences had improved including the culture in the home. They had addressed shortfalls found at the last inspection. The service worked in partnership with a variety of agencies to ensure people received all the support they needed. Staff were positive with how the service was managed and the culture and morale within the staff team had significantly improved.