Manor Farm Residential Home
- Care home
- 20 beds
- No nursing
- Dementia care
- Registered since 2011
- Midsomer Norton, Bath and North East Somerset, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
12 months
since the latest rating was published.
7 of 48
rated care homes in Bath and North East Somerset are rated Requires improvement, like this one.
Manor Farm Residential Home: inspection record
Rated Requires improvement in October 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Priory Radstock (Good, 0.3 miles away) and Ellsworth House (Good, 1.4 miles away).
Nearest care homes:
- G Priory Radstock Good, 0.3 miles away
- RI Bedborough House Requires improvement, 0.4 miles away
- G Ellsworth House Good, 1.4 miles away
- G Whitehaven Care Home Good, 1.4 miles away
- G Beechcroft Residential Home Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 October 2025 (assessment visit 4 July 2025). Quoted under the Open Government Licence.
Date of assessment: 10 July to 20 August 2025. Manor Farm Residential Home is registered to provide accommodation for up to 20 people requiring assistance with personal care. The service also supports people with dementia. At the time of the inspection, there were 20 people living at the service. We assessed the service due to concerns received about staffing levels, dignity and respect, the management of people’s medicines, and a poor team culture.
- Safe No rating
- Effective Good
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We observed staffing levels or staffing arrangements did not always meet people’s needs. People did not always have the appropriate documents to ensure their medicines could be managed safely. Some staff did not always treat people with dignity and respect. We identified the service did not have an up-to-date fire risk assessment and there were multiple high-risk actions outstanding from the fire risk assessment undertaken in January 2023. At the time of our inspection, there was a poor culture at the service, where staff felt unsupported, and in some cases told us had previously been subject to bullying and harassment. Staff had not always received an appropriate level of training to meet people’s needs. Governance systems, including auditing, had not always been effective. However, staff had been safely recruited. Care plans were detailed and guided staff how to manage any risks.
People were involved in their care plans and these were regularly reviewed. People were able to feedback about their care and were offered choices. The policies and procedures were appropriate for the service. There was a new manager who had recently joined the service, and throughout the inspection we saw improvements were being made. The manager told us, “Since starting at Manor Farm the whole home feels a lot better, staffing levels are good, and staff are saying they feel very much supported now. Staff morale has increased immensely. I have emphasised to everyone we have an open-door policy. I can see a bright positive future for Manor Farm. I am also building good trusting relationships with families and friends and outside professionals.” Health-care professionals fed back positively about the service. Staff told us they felt the culture of the service was improving following recent changes in management, but these improvements needed embedding.
We found 3 breaches of the legal regulations in relation to safe care and treatment, staffing and governance.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment and safe staffing.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to the governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 23 October 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 23 October 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Well-led was rated Requires improvement on 23 October 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Andrew Williams
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 13 September 2018. Latest assessment published 23 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- A.R.T.I. Services Limited
- Ownership type
- Organisation
- Companies House number
- 04073763 (opens Companies House)
Getting help from Bath and North East Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bath and North East Somerset Council
- Ask for a care needs assessment
- Phone: 01225 394570, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Support for carers
- Paying for care: Bath and North East Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does Manor Farm Residential Home provide nursing care?
- No. The Care Quality Commission lists Manor Farm Residential Home as a care home without nursing.
- How many beds does Manor Farm Residential Home have?
- The Care Quality Commission's register lists 20 beds at Manor Farm Residential Home.
- When was Manor Farm Residential Home last inspected?
- The Care Quality Commission's latest rating for Manor Farm Residential Home was published on 23 October 2025.
- Who runs Manor Farm Residential Home?
- Manor Farm Residential Home is run by A.R.T.I. Services Limited.
- What is Manor Farm Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 October 2025.
Contact
- Phone
- 01761 436127
- Address
- Church Street, Radstock, Bath, BA3 3QG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Priory Radstock (Good, 0.3 miles away) and Ellsworth House (Good, 1.4 miles away).
Nearest care homes:
- G Priory Radstock Good, 0.3 miles away
- RI Bedborough House Requires improvement, 0.4 miles away
- G Ellsworth House Good, 1.4 miles away
- G Whitehaven Care Home Good, 1.4 miles away
- G Beechcroft Residential Home Good, 1.6 miles away