Ash Grove Care Home

People and their loved ones met the registered manager for a thorough pre-assessment process before moving to the service. The registered manager ensured that the staff team had the right skills, training and experience to be able to manage people's needs. People were supported to keep their health and social care appointments. People's nutrition and hydration needs were met by a team of kitchen staff who knew people's dietary needs. The service had been adapted and designed to enable people to access all areas safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and respect. People's privacy was respected and dignity maintained. People were encouraged to be as independent as they could be with daily tasks and activities with staff being aware of the support sometimes needed to help people achieve their goals.

Care plans were written and presented in a person centred way concentrating on what people could achieve for themselves before then describing support needs. People's communication needs were met with some needing support from staff who were aware of body language and individual signs and what they meant. Activities were available to people either in small groups or 1 to 1 every day. People and their loved ones were confident to raise complaints and told us they knew concerns raised would be addressed. People received positive end of life care by staff trained in this important area of care.

People spoke well of the registered manager who was described as being approachable, visible and supportive by people, relatives and staff. Monthly auditing of key systems and processes was carried out with any issues highlighted and acted on. Everyone had an opportunity to provide feedback about the

service.