Chataway Nursing Home

People's experience of the service and what we found: We were not assured risks connected to the premises safety had been responded to in a timely manner. Following our inspection assurances were provided that all outstanding works would be addressed.

While people received care and support from regular staff who had the required skills, we found staff induction was not robust particularly for new staff members entering health and social care. We have made a recommendation the provider reviews their training and induction processes.

Medicines were not always safely managed. We found concerns in relation to the storage and safe administration of medicines.

People were not always supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. We have made a recommendation the provider reviews best practice guidance in relation to the application of the Mental Capacity Act.

The service previously followed a recovery model that focused upon health promotion and rehabilitation. However, at this inspection a bespoke recovery model was no longer deployed. We have made a recommendation the provider consults current guidance on rehabilitation support models.

Managers evaluated the quality of care and support provided to people. However, existing quality assurance processes were not always effective or completed in a timely manner as they had not identified the issues we found at this inspection.

People received care and support from a caring staff team and were involved in making decisions about their care. Staff supported people to remain socially engaged by participating in various activities.

Staff were observed to be kind and caring. People told us they were happy with the support they were receiving. Staff were safely recruited. The provider carried out the required checks on newly appointed staff before they started working at the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk