Priscilla Wakefield House

What inspectors found

From the Care Quality Commission's assessment published 29 January 2025 (assessment visit 12 April 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   At our last inspection in May 2022 we did not change the rating of good in this area. We found the rating remained good during this assessment.

   Risks to people's safety and well-being had been evaluated, and comprehensive plans were put in place to mitigate these risks. The environment was safe for people. The service followed thorough systems and processes to respond to accidents, incidents, complaints, and safeguarding issues. Staff collaborated and partnered with other agencies to ensure people's safety. Measures were implemented to prevent and control infections. Medications were managed safely, however we noted some areas that need to improve such as the care planing details, the handling of homely remedies and the auditing system. Effective systems were in place to ensure safe staff recruitment, and there were sufficient, well-trained staff on duty to provide safe care for people who lived in the service.

2. Effective

   GGood Good

   At our last inspection in May 2022 we did not look at the question of effective. We found the rating for effective was good during this assessment.

   Informative records were in place reflecting people’s needs and the risks they faced were assessed. However, we found some gaps in the records documenting certain aspects of the care provided such as systems to monitor scheduled appointments. The service informed people about their right to consent to care and followed clear policies and procedures with respect to people’s Mental Capacity assessment.

3. Caring

   GGood Good

   At our last inspection in May 2022, we did not look at the question of caring. We found the rating for caring was good during this assessment.

   People were treated with kindness and compassion and staff were respectful of people’s individual wishes, preferences and needs. A person told us: “I feel listened to and very supported” and another person said: “the staff are great, and they are like my friends. They really know what they are doing”. Staff felt supported within their team and spoke positively of the atmosphere of the service.

4. Responsive

   GGood Good

   At our last inspection in May 2022, we did not change the rating of good in this area. We found the rating remained good during this assessment.

   The service was responsive to people’s needs and acted in a timely manner. People’s and their relatives views were taken into account, however we found the service needed to adopt a more person-centred approach to recording people’s care plans.

5. Well-led

   GGood Good

   At our last inspection in May 2022, we did not change the rating of good in this area. We found the rating remained good during this assessment.

   The leadership was capable and compassionate and had a strong ethos of openness and inclusion. There were clear pathways the service followed to achieve improvement and leaders and staff had a culture that embraced feedback and progress.